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MAKERIE

THE

RETURNS & REFUNDS

At The Makerie, I want you to be happy with what you’ve ordered. If something isn’t quite right, please get in touch and I’ll do my best to sort it.

Physical Products & Kits

Changed your mind? That’s okay.

You have 14 days from receiving your order to let me know you’d like to return it, and a further 14 days to send it back.

To be eligible for a return:

  • Items must be unused, unopened and in their original condition.

  • Kits must be returned complete, with all materials and contents included.

  • Items should be returned in their original packaging where possible.

Unless the item is faulty or incorrect, return postage is the responsibility of the customer.

Once your return has been received, your refund will be processed back to your original payment method.

Digital Downloads & Printables

Because digital products are supplied electronically, the cancellation rules are different.

Where you have agreed to receive your digital download immediately and acknowledged that this means losing your right to cancel once the download begins, digital products cannot normally be returned or refunded after downloading.

If there’s a problem with your file, you’ve received the wrong download or something simply isn’t working, please contact me and I’ll help get it sorted.

Personalised & Bespoke Items

Items that have been personalised or made specifically for you cannot normally be returned simply because you’ve changed your mind.

If your personalised item arrives damaged, faulty or incorrect, please contact me so I can put it right.

Damaged, Faulty or Incorrect Orders

Something gone wonky in transit? Please get in touch as soon as possible with:

  • Your order number

  • A description of the problem

  • A photo of the item and packaging where relevant

If your item is faulty, damaged or not what you ordered, I’ll arrange an appropriate replacement, repair or refund.

Refunds

Once an eligible return has been received and checked, your refund will usually be processed within 5–7 working days.

Refunds will be made to the original payment method. Your bank or payment provider may then take a little additional time to show the funds in your account.

Need Help?

Not sure whether something can be returned? Just ask.

Email: info@makerie.co.uk
Or pop me a message through the Contact page.

I’d much rather you ask than sit there wondering. ♡

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